SimplHealth runs simplhealth.in, a platform in India for booking lab tests and other healthcare services.

This policy covers the data we collect today. We will update it before any new service starts to collect other data.

When you create an account, we ask for:

• Your full name, mobile number and email address.
• A password.
• A referral code, if you have one.
• The one-time codes we send to verify your email.

When you make a booking, we collect:

• The service type and title, and the provider.
• The location, date and time.
• The patient name and contact details.
• Any notes you add.
• Bed type, duration and urgency, where they apply.

A booking can reveal health information, such as the test you chose. We treat it with extra care.

• Location. Only when you allow it in your browser, or when you search for a locality. We use it to find home sample collection slots.
• Usage. Only if you accept analytics cookies. We record the pages you visit, the page title and address, how far you scroll and the buttons you click. This is tied to a session cookie.
• Technical. As with any website, your IP address and browser details reach our servers when you use the site.

This is what the site stores in your browser.

We do not use advertising cookies or third-party analytics cookies.

The site has no cookie settings page yet. To change your choice, delete this site's cookies and stored data in your browser. The cookie banner will then appear again. You can also email us at contact@simplhealth.in.

If you use a shared device, sign out when you finish.

We use your information to:

• Create and secure your account.
• Verify your email.
• Process and manage your bookings.
• Find available slots near you.
• Contact you about your bookings.
• Understand how the site is used, if you allowed analytics cookies.

We do not use your information for advertising.

We share your information only as needed, with:

• Lab partners such as Redcliffe Labs, for availability and bookings.
• The healthcare provider you book with.
• Our email delivery and hosting providers.
• Authorities, when the law requires it.

The map on our emergency page loads tiles from OpenStreetMap, which sees your IP address.

We do not sell your personal data.

We keep your information while your account is active. Afterwards, we keep it only as long as we need it for the purposes in this policy, or as the law requires.

We use HTTPS and take reasonable steps to protect your data. No system is perfectly secure.

If you suspect that someone has misused your account, tell us at once at contact@simplhealth.in.

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can:

• Ask what data we hold about you.
• Ask us to correct or erase your data.
• Withdraw your consent.
• Raise a grievance with us.
• Nominate someone to act for you.
• Complain to the Data Protection Board of India if we do not resolve your concern.

To use any of these rights, email us at contact@simplhealth.in. If you withdraw consent, some services may stop working.

Anyone under 18 should use the service with a parent or guardian. The parent or guardian makes bookings for them.

Messages and files you add in the Niva chat assistant stay in your browser. We do not send them to our servers today.

Niva's replies are not medical advice.

We post updates on this page and change the date at the top.

For privacy questions, requests or complaints, email contact@simplhealth.in.